1. Support contact
For incidents, questions, privacy requests, account deletion, security or content reports, contact support by email.
TornCat Mossos — Support2. What to include in a request
- Email associated with the account, if any.
- Request type: support, privacy, deletion, security or report.
- A specific description and reproduction steps if it is a technical issue.
- Screenshots only if they contain no sensitive, institutional, operational or third-party information.
- Device model and Android/iOS version if the issue is technical.
Do not send passwords, access codes, institutional credentials, badge numbers, victim data, third-party data, sensitive locations or police/operational information that is not needed to resolve the request.
3. Response times
We aim to respond within a reasonable period, prioritising security, privacy and account-deletion requests. Response times may vary during beta periods or high demand.
4. Security and abuse reports
If you detect unauthorised access, data exposure, impersonation, abusive content or misuse of sharing features, email support with the subject “TornCat Mossos — Security” or “TornCat Mossos — Report”.
If the issue affects an in-app connection, first use the internal report, block or remove-connection options when available. Support email is an additional channel for manual review.
5. Do not use for emergencies
This channel is not an emergency, reporting, institutional communication or official Mossos d'Esquadra support service. For emergencies, official reports or institutional communications, use the relevant official channels.
6. Report abuse, content or a user
To report shared content, abuse, impersonation, harassment, spam, unauthorised data publication or misuse of Canvis/Social, email [email protected] with the subject Abuse report.
Include your account email, a description of the issue, approximate date, the user or connection involved if known and screenshots only when necessary. Do not send credentials or sensitive police information.
7. App Store and Google Play review information
This page is public, HTTPS, requires no login and may be used as the support contact in review consoles. If reviewers need access to sign-in protected features, demo credentials must be provided in App Store Connect or Play Console, not on this public website.
The public legal URLs are: privacy, account deletion, terms and rules and support.